Carpet Cleaners Highbury Privacy Policy

This Privacy Policy explains how Carpet Cleaners Highbury collects, uses, stores, and protects personal data of its customers in the Highbury area. It is intended to be compliant with the General Data Protection Regulation and applicable UK data protection laws. This Privacy Policy applies to all Carpet Cleaners Highbury customers in the area, including individuals making enquiries, booking services, or otherwise interacting with us.

Data Controller

For the purposes of data protection law, Carpet Cleaners Highbury is the data controller in respect of the personal data that we collect and process about you as a customer or potential customer. This means we determine the purposes and means of the processing of your personal information.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The types of data we may collect include:

Identification and contact details such as your name, address, postcode, and any other relevant location details needed to provide our carpet cleaning services at your premises.

Communication details such as your preferred contact method and any information you provide when you communicate with us, for example when you make an enquiry, request a quote, or provide feedback.

Service-related information such as details of the property areas to be cleaned, type and condition of carpets or upholstery, access instructions, and any specific preferences or notes you provide in relation to the service.

Booking and transactional details such as dates and times of bookings, records of services provided, and payment-related information. Payment card details are generally processed via secure third-party payment processors and are not stored by us directly, except to the extent required for accounting or legal purposes.

Technical and usage information where relevant, such as basic information about how you accessed our website or contacted us, which may include IP address and basic device information. This is normally used for security, troubleshooting, and to improve our services.

How We Collect Your Data

We may collect your personal data in the following ways:

When you provide it directly to us, for example by phone, in person, or via online forms when requesting information, obtaining a quote, or booking a service.

When you communicate with our staff during the course of providing the service, such as when our technicians attend your property and note down service-related information.

Automatically through your use of our website or digital channels, to the extent necessary for security, basic analytics, and service improvement.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so, as required by the General Data Protection Regulation. The main lawful bases on which we rely are:

Contract: We process your personal data to take steps at your request prior to entering into a contract and to perform any contract for carpet cleaning or related services that we have with you. This includes handling bookings, communicating about appointments, and carrying out the services.

Legal obligation: We may process and retain certain information in order to comply with legal and regulatory requirements, for example record keeping for tax and accounting purposes.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include improving our services, managing and developing our business, preventing fraud, and ensuring the security of our systems and premises.

Consent: In some cases, we may rely on your consent, for example where required for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide carpet cleaning and related services, including arranging appointments, confirming bookings, and delivering the services at your premises.

To respond to enquiries, provide quotes, and communicate with you about your requests or our services.

To manage our relationship with you, including handling feedback, complaints, and customer service interactions.

To process payments, issue invoices, handle refunds where applicable, and maintain financial records.

To improve and develop our services, including training our staff, monitoring service quality, and analysing trends.

To comply with legal and regulatory requirements, including record keeping and responding to lawful requests from public authorities where required by law.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers acting as data processors who provide services to us such as IT support, website hosting, secure data storage, and payment processing. These providers are only permitted to process your data in accordance with our instructions and are required to keep your data secure.

Professional advisers including accountants, auditors, or legal advisers to the extent necessary for the services they provide to us.

Authorities, regulators, or law enforcement agencies, where we are required to do so by law or to protect our legal rights or the safety of our staff and customers.

Where personal data is shared with processors, we ensure appropriate data processing agreements are in place to safeguard your personal information in line with data protection laws.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Customer and booking records, including contact details and service history, are generally retained for a period that enables us to fulfil our contractual obligations, respond to queries, and comply with legal or accounting requirements.

Financial and transaction records are retained for the period required by relevant tax and accounting laws.

Where we rely on your consent for a particular type of processing, we will retain the relevant data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected.

When personal data is no longer required, we will either securely delete it or anonymise it so that it can no longer be associated with you.

International Transfers

In general, we aim to keep your personal data within the United Kingdom or the European Economic Area. If, in limited circumstances, your data is transferred to a country outside these regions, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Your Data Protection Rights

As a customer of Carpet Cleaners Highbury in the Highbury area, you have various rights in relation to your personal data under the General Data Protection Regulation and UK data protection law. These include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may ask us to delete or remove your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing applies.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our use of it.

Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our lawful basis, and we will consider your objection unless we have compelling legitimate grounds to continue processing.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it to perform their duties and ensuring secure methods of storage and transmission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will apply from the time they are made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our main customer communication channels.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. However, we encourage you to contact us first so that we can seek to resolve any concerns directly.